A step at the front door of a business can send the signal to customers with disabilities that the inside is also not accessible. In a story for Public Source online magazine journalist Stephen J. Caruso reports how the city of Pittsburgh is helping local business owners prevent this barrier to customer access and reconcile the problematic irregularities between state and city ADA compliance codes.

“One complaint we got from developers and architects was that most expensive part of the process was coming down to the city offices and paying for parking and waiting in line,” Meritzer said. By making a one-size-fits-all application, they could send in an application with a single email.