finance

At Banks and Fund Firms, Access Is Too Often Denied, Blind and Deaf Investors Tell NYT

Posted on July 7, 2019

Despite the passage of the ADA and accessibility lawsuits filed against Wells Fargo, Morgan Stanley, and other prominent investment management services, people with disabilities encounter frustrating obstacles in the banking world. Inaccessible websites and other digital barriers impede the efforts of those with disabilities to do even the most mundane tasks, such as check an account balance or read credit statements at the end of the month.

Despite the passage of the ADA and accessibility lawsuits, people with disabilities encounter obstacles in the banking world. Inaccessible websites and other digital barriers impede the efforts of those with disabilities to manage even the most mundane tasks, like checking an account balance or reading a bank statement at the end of the month.
Inaccessible websites and other digital barriers impede the efforts of those with disabilities to manage even the most mundane banking tasks, like checking an account balance or reading a statement at the end of the month. [Image: a screenshot of the NYT article headline, portraying Michelle Gustafson photograph of Neil McDevitt, the executive director of the Deaf-Hearing Communication Center, at his desk.]
Albert Rizzi gave up on trying to manage his nest egg because as a blind person, he encountered digital barriers constantly. Many of the websites, mobile apps, PDFs and software programs he needed were not accessible. Sometimes, they just didn’t work.

So Mr. Rizzi, 55, the founder of My Blind Spot, an accessibility advocacy group in New York, filed a federal lawsuit in April 2018 against Morgan Stanley, the firm he uses to manage his personal retirement accounts.

Mr. Rizzi’s suit accused the bank of violating the Americans With Disabilities Act by “denying access to its websites to individuals with disabilities who are visually impaired” and who require screen-reader software to access digital content. Mr. Rizzi also cited the bank for not having an accessibility website or hotline. The case, which sought about $9 million in damages, was settled last summer, his lawyer, Lambros Lambrou, said.

In a separate case, Wells Fargo in 2011 settled an investigation by the Justice Department alleging ADA violations because the bank failed to accept what is known as video relay services, or video phone calls, from deaf customers. The settlement required the bank to pay $16 million to some account holders and remedy a variety of accessibility problems.

Click here to read Joshua Brockman’s article in the July 5, 2019 edition of the New York Times.

 

Elderly at risk for asset seizure by government “guardians”

Posted on October 17, 2017

An investigative report by Rachel Aviv in The New Yorker reveals how elderly citizens can become involuntary victims of private government contractors hired to manage their financial assets. The ambiguous mental health of some elderly patients exacerbates their ability to defend their possessions and right to autonomy.

How the Elderly Lose Their Rights: Guardians can sell the assets and control the lives of senior citizens without their consent—and reap a profit from it.

When Police Action and Disability Collide

Posted on September 8, 2016

NPR’s Marketplace explores “The Cost of Criminalizing Disability” and the rising concern over police action impacting those with disabilities. The cost to families trying to keep a loved one from being arrested and thrown into jail, the article reports, can be high–even unattainable for some. And the cost for incarceration may ultimately fall to taxpayers.  Read more