internet

At Banks and Fund Firms, Access Is Too Often Denied, Blind and Deaf Investors Tell NYT

Despite the passage of the ADA and accessibility lawsuits filed against Wells Fargo, Morgan Stanley, and other prominent investment management services, people with disabilities encounter frustrating obstacles in the banking world. Inaccessible websites and other digital barriers impede the efforts of those with disabilities to do even the most mundane tasks, such as check an account balance or read credit statements at the end of the month.

Despite the passage of the ADA and accessibility lawsuits, people with disabilities encounter obstacles in the banking world. Inaccessible websites and other digital barriers impede the efforts of those with disabilities to manage even the most mundane tasks, like checking an account balance or reading a bank statement at the end of the month.
Inaccessible websites and other digital barriers impede the efforts of those with disabilities to manage even the most mundane banking tasks, like checking an account balance or reading a statement at the end of the month. [Image: a screenshot of the NYT article headline, portraying Michelle Gustafson photograph of Neil McDevitt, the executive director of the Deaf-Hearing Communication Center, at his desk.]
Albert Rizzi gave up on trying to manage his nest egg because as a blind person, he encountered digital barriers constantly. Many of the websites, mobile apps, PDFs and software programs he needed were not accessible. Sometimes, they just didn’t work.

So Mr. Rizzi, 55, the founder of My Blind Spot, an accessibility advocacy group in New York, filed a federal lawsuit in April 2018 against Morgan Stanley, the firm he uses to manage his personal retirement accounts.

Mr. Rizzi’s suit accused the bank of violating the Americans With Disabilities Act by “denying access to its websites to individuals with disabilities who are visually impaired” and who require screen-reader software to access digital content. Mr. Rizzi also cited the bank for not having an accessibility website or hotline. The case, which sought about $9 million in damages, was settled last summer, his lawyer, Lambros Lambrou, said.

In a separate case, Wells Fargo in 2011 settled an investigation by the Justice Department alleging ADA violations because the bank failed to accept what is known as video relay services, or video phone calls, from deaf customers. The settlement required the bank to pay $16 million to some account holders and remedy a variety of accessibility problems.

Click here to read Joshua Brockman’s article in the July 5, 2019 edition of the New York Times.

 

ASU student explores how disability is talked about on Twitter

The Twitter hashtag #AblesAreWeird highlights the strange things that people do and say to people with disabilities. Image: text that says "AbledsAreWeird" appears against a solid blue background.
The Twitter hashtag #AbledsAreWeird highlights the strange things that people do and say to people with disabilities. Image: text that says “AbledsAreWeird” appears against a solid blue background.

Adam Schmuki, a linguistics graduate student at Arizona State University, studies the language and narratives people use on Twitter to refer to disability. A wheelchair user himself, Schmuki became interested in the subject earlier this year when he came across the hashtag #AbledsAreWeird. The hashtag gained popularity among Twitter’s disability community in late March as a way to normalize people with disabilities, who are often regarded by outsiders as “other.”

Click here to read more about Adam Schmuki’s research on language used to discuss disability on Twitter.

Curious to learn more about disability and language? Check out our disability language style guide, which is available in both English and Spanish.

Domino’s Website Required to Comply With ADA Accessibility Rules

A close up photo of the Domino's Pizza app interface.
A photo of the Domino’s app interface on a smartphone. There’s a lack of clarity about how the ADA applies to the modern internet.

On January 15, 2019, the U.S. Court of Appeals for the Ninth Circuit ruled that the Domino’s Pizza website and mobile app must comply with the Americans with Disabilities Act (ADA) and be made fully accessible to people with visual impairments. The court reasoned that the ADA applies to Domino’s digital properties because their inaccessibility “impedes access to goods and services of its physical pizza franchises—which are places of public accommodation.”

A blind customer first sued the pizza chain in 2016, saying he couldn’t order a pizza through its website or app, since neither were compatible with standard screen reading software. And while the legal landscape regarding online accessibility is still uncertain, the Domino’s case may set an important legal precedent regarding the scope of the ADA.

Read more about the case here, or click here to download a PDF of the ruling.

Op-Ed by Alice Wong about importance of Net Neutrality

Acclaimed national journalist Alice Wong penned an enlightening commentary for The Center for Media Justice about the importance of Net Neutrality to disability rights communicators like herself. The controversy around Net Neutrality gained traction this week after the Federal Communications Commission (FCC) Chairman Ajit Pai proposed deregulating internet service providers (ISPs). Pai’s announcement says deregulating ISPs will “Restore Internet Freedom And Eliminate Heavy-Handed Internet Regulations” but advocates of Net Neutrality fear deregulation could empower ISPs to become gatekeepers of content by controlling the price of how information flows across the Internet.