Beginning in January 2019, airline passengers can search the U.S. Department of Transportation website to determine an airlines’ track record of handling wheelchairs and other mobility devices. A new law sponsored by U.S. Sen. Tammy Duckworth, D-Ill., requires air carriers to be more transparent, obliging them to provide monthly reports that are publicly accessible and which detail the number of wheelchairs, checked bags, and motorized scooters lost, broke, or mishandled during flights.
The law was actually passed two years ago, but the Department of Transportation delayed its implementation until Duckworth–a veteran and wheelchair user herself–urged U.S. Secretary of Transportation Elaine Chao to force airlines to make the data — which they already collect each month — available to the public.
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